Privacy Policy

Last modified: July 15, 2025

Effective: August 15, 2025

For a printable version of this Privacy Policy, please click here.

Introduction

Velocity Vehicle Group LLC and its subsidiaries (“VVG”, "we", "us" and “our”) respect your privacy and are committed to protecting it through our compliance with this policy ("Privacy Policy").

This Privacy Policy describes our practices for collecting, using, maintaining, protecting, and disclosing personal information we may collect from you, or that you may provide to us, when you visit http://www.velocityvehiclegroup.com/ , any websites or mobile applications where this Privacy Policy is posted or linked, or when you otherwise interact with our businesses(collectively, the “Services”).

This Privacy Policy applies to personal information we collect:

• On the website where this Privacy Policy is posted or to which it is linked;
• Through our customer Loyalty Program;
• In email, text, and other electronic messages between you and us; and
• When you interact with us offline and when we otherwise provide the Services.

This Privacy Policy does not apply to information collected by any third party, including through any application or content that may link to or be accessible from or through the Services.

Please read this Privacy Policy carefully to understand our policies and practices regarding your personal information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Services. By accessing or using the Services, you agree to our collection, use, and disclosure of your personal information as described in this Privacy Policy.

The Services may contain links to other websites and services. We are not responsible for the privacy practices or the content of these other websites and services. You will need to check the policy statement of these other websites and services to understand their privacy practices. Please note: when you access a linked site, you may be disclosing personal information to a third party.

Children Under the Age of 16

Our Services are not intended for children under the age of 16. No one under the age of 16 may provide any personal information to us or through the Services. We do not knowingly collect personal information from children under the age of 16. If you are under the age of 16, do not use or provide any personal information to us. If we learn we have collected or received personal information from a child under the age of 16 without verification of parental consent, we will delete that information. If you believe we might have any personal information from or about a child under the age of 16, please contact us at compliance@vvgtruck.com.

Information We Collect About You and How We Collect It

We may collect various types of personal information from and about users of our Services as described below.

Information You Provide to Us

The personal information we collect from you on or through our Services may include:

• Identifiers: Information that you provide by filling in forms on our websites or when you otherwise interact with our Services. We may also ask you for information when you enroll in our Loyalty Program, enter a contest or promotion sponsored by us, or when you report a problem with our Services.
• Commercial information: Details of: (1) transactions you carry out through our Services; and (2) the fulfillment of your orders. We may also collect records and copies of our correspondences with you (including email addresses), when you contact us regarding a specific transaction or with respect to our services generally.
• Financial Information: You may be required to provide certain pieces of financial information before placing an order or otherwise carrying out a transaction with us. When you carry out a transaction through the Services, we collect certain information from you depending on the nature of your purchase, including your name, billing address, shipping address, payment information, credit card number(s), billing account number(s), email address, and phone number (collectively, “Payment Information”). Payment Information may be collected by a third party we contract with to provide payment services, or, under certain circumstances, such as when you make purchases at our physical retail locations, we may collect and store your Payment Information directly.
• Geolocation information: Location information may be collected when we provide trucks for rent or for lease.
• Sensitive personal information: Driver’s License information you provide when we rent or sell trucks to you or as otherwise needed to provide the Services to you. We may collect Social Security Numbers and Tax IDs in order to run a credit reference check and provide Services related to financing or as otherwise needed to provide the Services to you.
• Internet or other similar network activity: (see directly below for more information on the information collected through automatic data collection technologies).

Information We Collect About You from Third Parties

We may also collect personal information about you from manufacturers and manufacturers’ dealers, including information concerning the vehicles and products and services you purchase. We use this information to accurately and efficiently provide Services to you based on the vehicles, products, and services previously purchased. We may also use this information for product development, market research, and to market our products and services to you.

We may also collect personal information about you from government entities. This could include information obtained from a state’s Department of Motor Vehicles or the United States Department of Transportation. We use this information to process the sale of trucks and comply with applicable laws.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our websites, we may use automatic data collection technologies to collect certain personal information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically helps us to improve our website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Speed up your searches.

The technologies we may use for this automatic data collection may include:

• Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you direct your browser to our website.
• Log files: Log files track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web Beacons: Pages of our website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit VVG, for example, to count users who have visited those pages or interacted with our emails and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

• Google Analytics and Google Advertising: To help facilitate the delivery of relevant content, we use Google Analytics and Google Advertising. These services use cookies to report on user interactions on our and others’ websites. We use the information collected for optimizing marketing, refining advertising, and/or programming strategies, and generally improving user experience. For more information about Google Analytics and how it collects and processes information, please visit: https://policies.google.com/technologies/partner-sites. Instructions on opting out of Google Analytics using a specific plug-in is available at the following link: https://tools.google.com/dlpage/gaoptout. Note that this opt-out is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.

• Meta Pixel: We may use the Meta Pixel to deliver advertisements to our website visitors on Facebook and Instagram. The Meta Pixel also allows us to measure the effectiveness of these ads for our analytics purposes, to improve our marketing efforts, and to help us improve our website and enhance our Services. Meta may link information collected through the Meta Pixel to your Facebook and Instagram accounts and also use your information for its own promotional purposes in accordance with Meta's Data Usage Policy. The Meta Pixel also allows Facebook, Instagram, and their partners to show you advertisements on and outside of Meta properties. You can opt-out of Facebook displaying ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Meta Activity page. If you do not have a Facebook account, you can opt-out of Facebook ads through the Digital Advertising Alliance here.

If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. You will need to do this for each browser you use to access the websites. Although this may provide you with enhanced anonymity, it may affect the functioning of our website. For example, blocking all cookies on the website may result in your browser not remembering log-in information or other preferences. Additionally, you may remove yourself from the targeted advertising of companies within the Network Advertising Initiative by opting out here, or of companies participating in the Digital Advertising Alliance program by opting out here.

We do not sell your personal information for monetary compensation, but we may partner with third party analytics and advertising service providers, which may be considered a “sale” or “sharing” of personal information under applicable law. Please click here to access our “Exercise Your Rights – Do Not Sell or Share My Personal Information” webform to submit your request to opt-out of our use of analytics and advertising cookies to collect your personal information.

We will only use personal information provided in an opt-out request to review and comply with the request. Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information “sales” or “sharing” as those terms are defined under applicable law. However, you may change your mind and opt back in to personal information sales and sharing at any time by sending an email to compliance@vvgtruck.com, including the Subject Line “Opt In to Sale and Sharing of Personal Information.” In the body of the email, please state that you authorize VVG to sell or share your personal information to third parties. VVG will then send an email asking you to confirm that you have opted in to the sale or sharing of your personal information to third parties.

How We Respond to DNT Signals and the Global Privacy Control

The “Do Not Track” (“DNT”) privacy preference is an option that may be available in some web browsers allowing you to opt-out of tracking by websites and online services. We do not recognize DNT signals and do not respond to them. We currently recognize the Global Privacy Control opt-out preference signal (available here), as a request to opt-out of the sale or sharing of your personal information.

Information Collected in Connection with the Customer Loyalty Program

From time to time, we may offer a customer loyalty program (the “Loyalty Program”). Customers may enroll in the Loyalty Program by providing us with an email address, phone number, full name, customer ID, company name, and company address. We use this information to provide the Loyalty Program and for marketing purposes. We may disclose information collected through the Loyalty Program to internal VVG departments, and to third-party service providers in order to facilitate mobile app integrations, such as a SMS texting service. Customers may opt out of marketing communications at any time by following the instructions in such communications. Customers who provide personal information for the purpose of the Loyalty Program may exercise their rights at any time by emailing us at compliance@vvgtruck.com. The Loyalty Program is not discriminatory in nature—it does not deny customers their rights or discriminate against customers who may have exercised their rights under applicable law. When we provide the Loyalty Program, the price difference calculated by the rewards and/or discounts is reasonably related to the value of the customer information provided to us. For more information about the Loyalty Program, please see the Loyalty Program Terms and Conditions.

Information Collected from Job Applicants

When you apply for a job with us, we may collect identifiers, professional or employment-related information, and education information from you via our website and otherwise, including:

• Information you provide in connection with your application;
• Information about you that is publicly available;
• Health information, including disability information;
• Information that you authorize us to collect via third parties, including former employers or references and employment verification and background check services;
• Any other information provided in connection with your application.

This information may include:

• Identifiers such as your name, postal address, unique personal identifier, online identifier, IP address, email address, telephone number, account name, Social Security number, driver’s license number, passport number; government-issued identification number, or other similar identifiers;
• Personal information categories listed in the California Customer Records Statute (California Civil Code 1798.80), including name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. (Some personal information included in this category may overlap with other categories.)
• Protected classification characteristics under California or federal law, including age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
• Internet or other similar network activity, including browsing history, search history, information regarding interaction with an internet website, application, or advertisement.
• Professional or employment-related information, such as current or past job history or performance evaluations.
• Non-public education information (per the Family Educational Rights and Privacy Act), such as education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
• Inferences drawn from any personal information, such as a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
• Sensitive Personal Information, such as (1) drivers’ license number, government-issued identification number, passport number; (2) precise geolocation information; (3) racial or ethnic origin, religious, or philosophical beliefs, or union membership; and (4) health information.

We only use your personal information to assess your skills in relation to the applicable job requirements. We may also use your personal information to contact you during the hiring process. In certain circumstances, you may submit your application for employment through a third-party service that displays our job posting. We do not control the privacy practices of these third-party services. Please review their privacy policies carefully prior to submitting your application materials.

Marketing Communications

If you choose to share your email address with us, you agree to receive marketing emails from our various departments within VVG. You will have an opportunity to unsubscribe to any emails or mailings by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you. We do not share or sell your email or contact information with anyone outside of the VVG network.

SMS Messaging

We may offer a SMS messaging program. For purposes of this program, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories of personal information shared with third parties/affiliates exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties/affiliates.

How We Use Your Personal Information

We may use personal information that we collect about you or that you provide to us for the following purposes:

• To present our website and provide our Services to you.
• To communicate with you.
• To provide you with information, products, or services that you request from us.
• To fulfill any orders placed through the website and Services, both online and in-person (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). If you provide credit card information to VVG, you authorize a credit card processor of our choosing to receive appropriate Payment Information, then bill such credit card or to make such charges as applicable.
• To screen orders for potential risk or fraud.
• When in line with any preferences you have shared with us, to provide you with information or advertising relating to our products or services.
• To fulfill any other purpose for which you provide it. For example, to fulfill your request, authorization and/or agreement that allows VVG to install a telematics device on your vehicle to, among other things, monitor your vehicle’s performance and driver operations and support maintenance and repairs, including but not limited to, under a lease/rental agreement with VVG.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our website or any products or services we offer or provide.
• To contact you and to inform you about products, services, promotions, special offers, and/or events that may interest you.
• To inform you about products and services you have purchased from us such as product recalls and warranty information.
• To provide, support, personalize, and develop our website, products, and Services.
• In any other way we may describe when you provide the personal information.
• For any other purpose with your consent.

Disclosure of Your Personal Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction at our sole discretion.

We may disclose any of the categories of personal information collected above with any of the categories of third parties listed below or as otherwise described in this Privacy Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business, which may include our online and offline analytics, advertising, and marketing service providers.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of VVG’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by VVG about our customers is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of VVG, our customers, or others.

Data Security

We have implemented reasonable technical and organizational security measures to protect the personal information submitted to us, both during transmission and once it is received. We take steps to ensure that such data remains private and confidential. We restrict access to personal information to our employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

Data Retention

We may retain your information for as long as needed to provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. In certain circumstances, we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing access to the Services.

We may delete or archive your personal information after a certain time period has passed in accordance with our record retention policy. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of personal information; the potential risk of harm from unauthorized use or disclosure of the personal information; the purpose for which we use the personal information; whether we can achieve the purposes through other means; and the applicable legal requirements. If we de-identify personal information, we will maintain and use the information in de-identified form and not attempt to re-identify the information except as required or permitted by law.

Even if you delete an account you have with us, keep in mind that the deletion by our third-party providers may not be immediate, and that the deleted information may persist in backup copies for a reasonable period of time.

Disclaimer Regarding Video Content

The Services may contain video content, audiovisual content, or content of a like nature (collectively, “Video Content”). In connection with our provision of Video Content, the Services may utilize online tracking technologies and code-based tools, including, but not limited to, Software Development Kits (“SDKs”), pixels, and cookies (i.e., advertising or analytics cookies) that track information about your activity and webpage-viewing history on the Services (collectively, “Tracking Tools”). Tracking Tools on the Services may result in information about your activity on the Services being transmitted from your browser to us and third parties, which, in turn, may result in the display of targeted advertisements on third-party websites, platforms, and services, including advertisements for our content. In addition, whether Tracking Tools on the Services result in your browser’s transmission of information to third parties depends on a number of factors that may be outside of our knowledge or control, including what third-party websites you use, what information you have provided to such third parties, and whether (and the extent to which) you have limited the use of cookies by the operators of those third-party websites, platforms, and services. We are not in the business of renting, selling, or delivering Video Content in a commercial manner. By using the Services, you agree that we are not a “video tape service provider” as defined in the Video Privacy Protection Act (“VPPA”), 18 U.S.C.A. § 2710.

Our Use of Chat Features

Our Services may have third-party chat features for support purposes. These features may collect the content of your communications and other personal information you provide while interacting with the chat feature. Please discontinue use of the Services if you do not consent to the collection of your personal information by us and third parties.

Your Privacy Rights

You can review and change your personal information at any time by logging into an account you have with us, and visiting your account profile page.

Depending on applicable state law, you may have the right to object to our collection and use of your personal information at any time, or to require us to review, transmit, change, or delete your information that we have collected and retained about you. We will respond to your request to exercise any of these rights within the applicable time period prescribed by such laws. We will deliver our written response to the email address from which you submit it. You can exercise these rights, express concerns, or obtain additional information about the use of your personal information by contacting us as outlined below.

Residents of California may have the following rights:

• You have the right to know and right to access information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information. You also have the right to know if we have sold or disclosed your personal information. You may also request a copy of the personal information we have collected about you, and upon request, we will provide this information to you in a readily usable electronic form.
• You have the right to request the deletion of your personal information, subject to certain legal exceptions.
• You have the right to opt out of the sale or sharing of your personal information to third parties.
• You have the right to correct your personal information if inaccurate.
• You have the right to limit the use and disclosure of your sensitive personal information if we use such information to infer characteristics about you. Note that for precise geolocation information collected through a mobile device, you will need to update your settings. To do this on an iPhone, (1) go to Settings > Privacy > Location Services > and choose an app; (2) Select the app > tap on “location;” (3) Scroll down and slide the “Precise Location” toggle to Off. To do this on an Android, (1) go to Location Services > Google Location Accuracy; and (2) Toggle Improve Location Accuracy to Off.
• You have the right to not be discriminated against for exercising any of these rights, including where financial incentives are offered.

Separate from the California Consumer Privacy Act, California’s “Shine the Light” law gives California residents the right to ask companies what personal information they share with third parties for those third parties’ direct marketing purposes. We may disclose your personal information to third parties, such as OEMs, for the purpose of directly marketing their goods or services to you. If you would like to request more information, please send an email to compliance@vvgtruck.com. Please include “Shine the Light Request” in the subject line.

Residents of other U.S. states may have the following rights:

• The right to opt out of “sales” of personal information and use of your personal information for “targeted advertising,” as those terms are defined under applicable law.
• The right to opt out of “profiling” under certain circumstances, as defined under applicable law.
• The right to access and the right to confirm processing of your personal information under certain circumstances.
• The right to obtain a copy of, or representative summary of, your personal information in a portable and, to the extent technically feasible, readily usable format.
• The right to obtain a list of the categories of third parties to which we have disclosed your personal information. Depending on where you live, you may have the right to request a list of the specific third parties to which we have disclosed your personal information.
• The right to correct personal information under certain circumstances.
• The right to delete personal information under certain circumstances.

We will not discriminate against you for exercising your rights under applicable law.

Submitting a Rights Requests: You may send your request by email to compliance@vvgtruck.com or by toll-free phone to (800) 366-4621. You may have an authorized agent, such as another individual or business, submit a request for you, but they must demonstrate authority to act on your behalf.

We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Verification. We must verify your identity before responding to your request. We may verify your identity by asking you to provide personal identifiers that we can match against information we may have collected from you previously. We may need to follow up with you to request more information to verify identity. We will not use personal information we collect in connection with verifying or responding to your request for any purpose other than responding to your request.

Whenever feasible for verification, we will match the identifying information provided by you to the personal information already maintained by us. If, however, we cannot verify your identity from the information already maintained by us, we may request additional information.

Your authorized agent must have permission to submit requests on your behalf. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.

Appeals. Residents of California, and some other states have the right to appeal a denial of their request by contacting us as described in the notice of denial.

Nevada Disclosure: Residents of Nevada have the right to opt-out of the sale of certain pieces of their information sold to third parties. Currently, we do not engage in such sales. If you are a Nevada resident and would like more information about our data sharing practices, please contact us by sending your request via email to compliance@vvgtruck.com.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring that you periodically visit our website and this Privacy Policy to check for any changes. Your continued use of our website following the posting of changes constitutes your acknowledgement and acceptance of such changes.

Contact Information

If you have any questions or comments about our personal information collection practices, or wish to exercise your rights under applicable law, please do not hesitate to contact us at:

Velocity Vehicle Group LLC

Email: compliance@vvgtruck.com

Phone: (800) 366-4621

Mail: 2429 S. Peck Road, Whittier, CA, 90601, United States.